Returns & Refunds.

Unless a different return condition is stated on the product page or required by applicable law, eligible return requests should be submitted within 30 days after the order is delivered.

Contacting VANDROVE within the return window does not automatically guarantee that an item is eligible. The product must also meet the applicable return conditions described in this policy.

To be eligible for a standard return, an item may be required to meet all applicable conditions below:

• The return request is made within the applicable return period.
• The product is in unused, uninstalled or otherwise returnable condition.
• The item includes its original packaging, components, accessories, manuals and promotional materials where applicable.
• The product has not been damaged through misuse, improper installation, neglect or unauthorized modification.
• Proof of purchase or the VANDROVE order number can be provided.
• The product is not excluded from return under this policy or a product-specific restriction.

VANDROVE may inspect returned merchandise before approving a refund. Items returned in a condition materially different from the condition in which they were delivered may be refused or may affect the amount eligible for refund, where permitted by law.

Some automotive products cannot be accepted as standard returns because of safety, contamination, product-integrity or resale limitations.

Unless required by applicable law or accepted because the item arrived damaged, defective or incorrect, restricted items may include:

• Opened, partially used or consumed liquids, chemicals, cleaners, coatings, waxes, polishes or similar consumable automotive care products.
• Products that have been installed, mounted, modified, mixed, contaminated or used on a vehicle.
• Items missing material components, packaging or accessories.
• Products damaged after delivery because of misuse, improper storage or improper installation.
• Personalized, custom-made or specially ordered items where identified as non-returnable.
• Gift cards or other items that applicable law allows a retailer to treat as final sale.

Contact VANDROVE through the Contact page and choose Returns & Refunds as your inquiry type. Include your order number, the product you want to return and the reason for the request.

If your order arrives damaged, appears defective, is missing an item or contains a product different from what you ordered, contact VANDROVE as soon as reasonably possible after delivery.

Include your order number and a clear description of the problem. We may ask for photographs of the product, packaging, shipping label, damage, batch information or other details needed to evaluate the issue.

Responsibility for return shipping depends on the reason for the return. For standard discretionary returns, the customer may be responsible for return shipping unless VANDROVE states otherwise.

If VANDROVE confirms that the wrong product was sent or that an item arrived damaged or defective, return shipping or another appropriate resolution may be provided as part of the approved claim.

Original shipping charges are generally not refundable unless required by law or included in the resolution approved by VANDROVE.

Once an authorized return is received, VANDROVE may inspect the product and verify that it meets the applicable return conditions.

If the return is approved, the refund will generally be issued to the original payment method unless another method is required by law or agreed as part of the resolution.

After VANDROVE issues a refund, your bank, card issuer or payment provider may require additional time to post the credit to your account. That processing time is controlled by the financial institution and is outside VANDROVE's direct control.

If a promotional discount, coupon, bundle discount or other adjustment applied to the original purchase, the refundable amount may reflect the actual amount paid for the returned product rather than its undiscounted price.

Direct exchanges may not be available for every product or situation. Depending on inventory and the circumstances, VANDROVE may instead process an approved return and ask you to place a new order for the replacement item.

If an incorrect or defective item was received, contact support before ordering a replacement so the original issue can be reviewed.

If you need to cancel an order, contact VANDROVE as quickly as possible. Cancellation is not guaranteed once an order has entered processing, fulfillment or carrier shipment.

If an order can no longer be cancelled, you may need to wait for delivery and request a return under the applicable conditions of this policy.

For information about order processing, carrier tracking, delivery delays, address issues and packages marked delivered, review the VANDROVE Shipping Policy .

Nothing in this policy is intended to limit any non-waivable rights or remedies available to you under applicable consumer protection law.

Where applicable law provides rights that are more favorable than a term in this policy, the applicable legal requirement will control.

To request a return or ask a question about a refund, visit the VANDROVE Contact page and select Returns & Refunds.

Include your order number, the product involved, the reason for your request and any supporting photographs when relevant.

VANDROVE is operated by SAFA LLC.