Shipping Policy.

Orders may require processing before they are handed to a shipping carrier. Processing can include payment verification, fraud-prevention review, inventory confirmation, order preparation and carrier handoff.

Processing time is separate from carrier transit time. Orders placed on weekends, holidays or outside normal fulfillment operations may begin processing on a later business day.

Available shipping methods are displayed during checkout based on the destination, products in the order, carrier availability and any shipping services currently offered by VANDROVE.

A shipping method shown at checkout may include an estimated delivery timeframe. Any such estimate is not a guaranteed delivery date unless VANDROVE explicitly states otherwise.

Shipping charges, when applicable, are calculated and displayed before you submit your order. Rates may depend on destination, package size, package weight, order value, selected service and carrier pricing.

If VANDROVE offers free or reduced shipping promotions, the applicable eligibility requirements will be shown with the promotion or at checkout.

When tracking is available, VANDROVE will generally provide shipment information after your order has been dispatched. Tracking details may be sent by email and may also appear in your account order history where supported.

Carrier tracking systems can take time to update after a shipping label is created or a package is handed off. A short delay between receiving tracking information and seeing movement in the carrier system can occur.

Delivery estimates can be affected by circumstances outside VANDROVE's direct control, including carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, high shipping volumes and other logistical events.

If tracking has stopped updating or the expected delivery window has passed, review the carrier information first. If additional assistance is needed, contact VANDROVE support with your order number and tracking details.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing an order.

If you notice an address error after ordering, contact VANDROVE immediately. We may not be able to change an address once an order has entered fulfillment or has been transferred to a carrier.

Additional carrier charges, rerouting limitations or failed delivery issues caused by an incorrect or incomplete address may affect the order resolution available.

If carrier tracking shows a package as delivered but you cannot locate it, check the delivery area, mailbox, building reception, mailroom, household members, neighbors and any secure location where the carrier may have placed the shipment.

If the package still cannot be found, contact the carrier for delivery details and then contact VANDROVE support if additional assistance is required.

If your order arrives damaged, incomplete or contains an incorrect item, contact VANDROVE support as soon as reasonably possible.

To help us review the issue, provide your order number, a description of what happened and clear photographs of the product, packaging, shipping label or damage when relevant.

Shipping availability depends on the delivery destination and the products being purchased. A destination is considered serviceable only when an available shipping method is presented during checkout.

Certain products may be subject to carrier, legal, safety, hazardous-material, regional or manufacturer shipping restrictions. If an item cannot be shipped to the address entered, checkout may prevent the order or the order may require review.

Shipping and delivery issues are separate from return eligibility. For information about returning a delivered item, review the VANDROVE Returns & Refunds Policy .

If you have a shipping question or delivery issue, contact VANDROVE through our Contact page and choose the order or support option that best matches your inquiry.

Please include your order number whenever possible so we can identify the correct order more efficiently.

VANDROVE is operated by SAFA LLC.